Monday, April 20, 2009

How to fix “iTunes could not back up the iPhone” error


After updating to iTunes 8.1.1, i started seeing this error when my iPhone was connected to my Mac Pro on Mac OS X 10.5.6.

I could get iPhone to synchronize with iTunes but i could not backup my iPhone. I thought a reboot would help but instead it got worse. After a reboot, i could not even get my iPhone recognized.

This is what i did to fix this problem:

  1. Delete iTunes from Applications folder
  2. Kill iTunes Helper process using Activity Monitor
  3. Delete /System/Library/Extensions/AppleMobileDevice.kext
  4. Delete /Library/Receipts/AppleMobileDeviceSupport.pkg
  5. Delete folder /System/Library/PrivateFrameworks/MobileDevice.framework
  6. Empty trash
  7. Reboot Mac (this step is important)
  8. Re-install iTunes

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